Your new company

Lead a team
Build standard process and establish operations for customer success

• Minimum 3-5 years proven experience in solving high impact, complex problems within an operations or customer support environment
• Experience in customer support for consumer technology (B2B)
• Ability to understand, interpret, and analyze complex data sets & operational KPIs
• Flexible and able to wear varying hats within an operations environment: consulting, strategic thinking, program management, training/coaching, and data analysis / statistics
• Excellent communication & listening skills to optimally communicate across various levels of the business (from senior leadership to customer support agents)
• High empathy and relationship building skills
• Excellent written and verbal communication skills in English

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1223138