Head of Service Operation APAC

Head of Service Operation APAC_ Commercial and Supplier Chain
Your new company
Worldwide European machine systems suppliers for the food, beverage and other sectors. They prefer the candidates with management of a global service organization focus on commercial, supply chain related topics
Lead 30+ subordinates’ team
Report to Global Head of Service Operations of division, foreigner

Your new role
S/he is responsible for the steering and coordination of APAC Division Service Operations activities.
Beyond the participation in the Service Operations management team, there is an indirect steering of up to 100 employees across APAC in the division center of competence locations
Establishment of service oriented end-to-end processes to reliably fulfill customer orders
Create transparency on as-is performance levels
Improvement of performance along the defined key performance indicators
Introduce parts planning and inventory management standards and regular review and adjustment processes
Consolidate activities, processes and material flows (e.g. warehousing) within the division and across regional footprint
Set-up of a regular and effective communications between Service Operations, Global Service Team and Legal Entities
independently sets mid/long term Service Operations APAC Strategy
KPI’s will be established on:
Delivery performance
Parts availability
Order Lead time
Working Capital in relation to Sales (%)

What you’ll need to succeed
University degree in Engineering and/or Business Administration
Broad work experience within management of a global service organization with a focus on commercial, supply chain related topics
Experience in leading a business or a group of functions consisting of various functions
Deep practical know-how of service process organization methods and tools
Broad knowledge of theory and principles in sales/service management/organizational
Fluent English
Strong leadership and change competences

What you need to do now
Please email your CV to SunnyHF.Wang@hays.cn for further discussion. Title with "Name + Title + Expected Salary.



Job Type
Manufacturing & Production
Manufacturing and Operations

Talk to a consultant

Talk to SunnyHF Wang, the specialist consultant managing this position, located in Shanghai
Unit 1205-1212, HKRI Centre One, HKRI Taikoo Hui, 288 Shimen Road (No.1)

Telephone: +02123229798

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