IT Application Management Professional

Application life cycle management , Application Operations, Devops, ITIL

Your new company
A global company in Healthcare and Medical device community

Your new role
Ensures application services (e.g. Change Mgmnt, Problem Mgmnt etc) within a specific area of responsibility (e.g. per service element, service group, in a specific region) on a day-to-day basis. Guards the implementations of application service align with group standards, and meet the contractual obligations. Contributes and drives Continuous Service Improvement and Service Transitions and acts as service expert wherever required. Ensures delivery of IT services in high quality according to agreed standards. Manage supplier relationship and ensure high IT provider performance for contracted IT service providers throughout the application life cycle.
  1. Performs a broad range of service management operations (including service element management, service catalog maintenance, service management framework application and possible escalations) to ensure that given IT service or solution resources are available to the business.
  2. Identifies IT service or solution related business goals, objectives and needs of the business environment.
  3. Implements process standards and policies and is responsible for their consistent execution.( e.g. DeVops, ITIL etc)
  4. Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes.
  5. Oversees IT service or solution related performance and delivery indicators, verify the IT service delivery performance measured against agreed contractual standards SLAs with KPIs on an operational level.
  6. Supports customization and the specification of service elements throughout the entire service lifecycle.
  7. Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of IT services.
  8. Supports or manages incident management, change management, problem management and release processes etc ITIL process.
  9. Implements programs and procedures for safeguarding data/information security and safety.
  10. May coordinate relevant unit and integration tests, and communicates with vendors and service providers.
  11. Manages complex IT solution/service installations or updates.
  12. Reviews application utilization rate, identify potential service improvement opportunities.

What you'll need to succeed
• At least 7 years working experience in total with 5 years focusing in the fields of application service management in MNC;
• Rich experiences in application life cycle management
• Good knowledge in IT Infrastructure is a plus
• Excellent problem solving and critical thinking skills; Strong presentation and communication skills and solid ability to present complex issues to multi-level audiences of Stakeholders.
• Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment. • Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing)

What you need to do now
Sounds like your ? Drop us your CV to generate detail information: Shawn.Cong@hays.cn or 021-2322 9757 #1236544

Summary

Job Type
Permanent
Industry
Healthcare & Medical
Location
Shanghai
Specialism
Projects & Change Management
Ref:
1236544

Talk to a consultant

Talk to Shawn Cong, the specialist consultant managing this position, located in Shanghai
Unit 1205-1212, HKRI Centre One, HKRI Taikoo Hui, 288 Shimen Road (No.1)

Telephone: 02123229757

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