Technical Writer

MNC Technology company is looking for a Technical Writer

Your new company
MNC Technology Company

Your new role
Technical Writer

What you'll need to succeed

We are looking for a Technical Writer to contribute to product documentation for our customers and Pulse applications. The primary goal is to produce high-quality documentation that contributes to the overall expansion of our products and device ecosystem. You will work collaboratively with other writers, software developers, integration engineers, product managers and the field team to create product documentation that is technically accurate, effective, intuitive and consistent. Your primary focus will be working with XML/HTML editors to generate content for online help and web product pages. You must possess a unique blend of excellent writing and communication skills, technical background in SaaS applications, attention to detail and drive to execute successfully under tight deadlines.

What you get to do:

  • Create, edit, and maintain content files for Pulse applications, including configuration procedures, technical use cases, quick guides, release notes, etc.
  • Design customer documentation flows for our data analytics products, including release messaging, feature walkthroughs, and new feature content
  • Work with Product Managers and Engineers to define content deliverables and target user groups
  • Distill complex technical information into clear and concise documentation appropriate for its intended audience
  • Learn and work with single-sourcing and data analytics tools to create digital product experiences that delight users
  • Contribute to monthly newsletters
  • Contribute to building Conviva's library of video tutorials and other learning tools

What you bring to the role:

  • Proven experience in technical documentation of SaaS applications, including documentation design and online help
  • Ability to understand target audiences and meet their needs
  • Ability to deliver high-quality documentation, under tight schedules with proper attention to detail
  • A thirst for knowledge with the ability to quickly grasp complex technical concepts and translate them into clear and concise documentation
  • Strong communication and interpersonal skills. Be able to forge relationships and work collaboratively with developers, fellow writers, product managers, QA engineers and Support engineers to develop documentation.
  • Excellent writing and English grammar skills
  • Familiarity with SaaS applications and concepts, along with knowledge of video streaming.
  • 3-5 years of experience with online help tools, such as MadCap Flare or RoboHelp, and content management tools
  • Familiarity with the Software Development Lifecycle
  • Proven delivery of quality documentation under deadline pressure
  • Bachelor degree in Computer Science, Engineering or equivalent experience
  • Energy and fun!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1222730


Job Type
Technology & Internet Services

Talk to a consultant

Talk to Paige Zhang, the specialist consultant managing this position, located in Beijing
501, Tower 1, China Central Plaza, 81 Jianguo Road, Chaoyang District

Telephone: +8618513712039